Issue:
Unable to download attachments in HOTMAIL when all of the following are true:
* Norton Internet Security 2009 (NIS2009) is installed
* Norton AddOn Pack is installed
* Norton Parental Controls are enabled for the current user account
* The current user account is a member of the "Teen" group in NIS2009

Solution:
Symantec has no resolution to the issue.

Work Around:
We have resolved the problem by creating a custom Group in NIS2009 and manually checking the content we wish to block.

Other web sources have suggested using Mozilla FireFox and/or a third part download agent to resolve the attachment download issue; however, this did not work for us.